Outcomes. Quarterly numbers, individual sales calls, semester grades, making curfew. Leaders (and parents) tend to focus on outcomes because they are measurable. They are easy to judge. They aren’t debated. Either it worked or it didn’t. Either the subordinates obeyed or they didn’t. Leaders focus on outcomes, yet very few outcomes truly matter. As a collection they matter greatly, but one client, one sale, one grade or one curfew generally do not matter in the bigContinue Reading…